Clinical Operations Director

Summary

Responsible for the day-to-day operation of the assigned outpatient services team including the provision of group and individual clinical supervision, clinical training and orientation, program and case consultation, management of services, therapeutic/crisis intervention and diagnostic evaluation and assessments of members. Review of assessments.

 Essential Duties and Responsibilities

• Manages and collaborates effectively within an integrated service delivery model, fostering a cross-functional team approach to achieve objectives.
• Provides clinical supervision to direct reports in both individual and group setting including case consultation and staffing.
• Coordinates and assigns new members.
• Provides training and support to assigned staff in the facilitation of ART meetings including attendance and observation of staff facilitation skills.
• Provides clinical staff training and development to CODAC staff through clinical orientation and other specifically focused in-service trainings.
• Assures referral to therapist for the provision of individual and family therapy to high acuity members as needed. If necessary, provides interventions to members themselves.
• Performs relevant assessments and case consultations for members, as needed.
• Assists in program development through participation in senior clinical and management meetings.
• In collaboration with the Vice President of Outpatient Services, meets regularly with other site leadership staff to coordinate activities, address issues, and resolve problems and review program goals and objectives.
• Participates in the writing, development, and implementation of various proposals and grants.
• Assures maintenance of member files in accordance with agency and funding source re­quirements, when appropriate.
• Provides complete documentation and reporting of all client services in accordance with agency and funding source requirements.
• Leads staff meetings to address identified training needs and provides consultation.
• Monitors staff service delivery expectations and develops improvement plans for staff not meeting expectations to assure success.
• Monitors to assure services identified as necessary for recovery in a member ‘s Individual Service Plan are offered and to the extent possible delivered to members.
• Ensures quality and completion of direct reports Catalytic Coaching no later than 05.15 on an annual basis.
• Ensures direct report compliance with organization training requirements.
• Works proactively with Vice President of Clinical Operations, Quality Management and Human Resources departments regarding personnel performance issues/concerns.
• Ensures that communication concerning policy and procedure changes is disseminated and implemented according to CODAC expectations.
• Maintain professional, tactful, and open communication with both direct reports and members of leadership from across CODAC.
• Balances clinical responsibilities with supervisory duties, modeling service provision and use of best practices to support staff performance and development.
• Provides direct client services, including therapy, case management, and crisis intervention, in accordance with licensure and agency standards.
• Accurately documents and bills for services in compliance with payer and regulatory requirements.
• Based on discussion with the direct supervisor a minimum required service delivery expectation may be implemented for direct services provision.
• Demonstrates flexibility and leadership by stepping into direct service roles to provide coverage during staff absences and/or vacancies to ensure continuity of operations including facilitation of groups, Adult Recovery Team meetings or other staff tasks requiring completion.
• 26.  Performs other related activities in accordance with agency growth and changes.

Skills & Requirements

Education/Experience:

• Master’s degree in a related field AND 5 years of Behavioral Health experience AND;
• 5 years’ experience direct supervision AND;
• Licensed by the AZ Board of Behavioral Health, at the independent level, preferred OR;
• Licensed by the AZ Board of Behavioral Health, at the associate level, required

 Additional Requirements:

• Valid Arizona Driver’s license, proof of current insurance and willingness to use personal vehicle. Driver’s license is an essential requirement for performing duties for this position.
• Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
• 1st Aid and CPR
• Fingerprint Clearance from the Arizona Department of Public Safety, required.
• Available on-call - 24-hour availability for consultation and emergency crisis intervention.

Schedule Available

• On-Site position

Pay Information:

Associate Level License

• Pay Rate: $81,000 to $100,000/year 

Independent Level License

• Pay Rate: $86,000 to $110,000/year 

Pay Comments: Salary dependent on relevant experience