Behavioral Health Technician

Summary:

The Behavioral Health Technician (BHT) promotes member recovery through hope, respect, self‑direction, and empowerment. This role provides integrated behavioral health support, peer support, education, care coordination, advocacy, and community-based services. The BHT works as part of a multidisciplinary team to ensure the seamless integration of medical, behavioral health, and wellness services. Services are provided in-home, in the community, and within agency settings to assist members with mental health and/or substance use challenges in achieving recovery goals and improved quality of life.

Essential Duties and Responsibilities:

The position is responsible, but not exclusive, for the following:

Member Support & Recovery Services

• Provide, coaching, mentoring, and modeling of self‑advocacy and recovery values.
• Assist members in identifying and achieving wellness (healthy lifestyle) and recovery goals.
• Deliver peer support, personal assistance, and skills training in-home and in the community.
• Assist members with securing resources (housing, benefits, transportation, social services).
• Advocate for member needs to ensure access to appropriate needs.

Care Coordination & Case Management

• Participate in assessments and annual updates; contribute to integrated service plans.
• Monitor treatment progress, service intensity, and adherence to care plans.
• Coordinate referrals, linkage, and follow‑up with medical, behavioral, and community agencies.
• Provide health education, resource navigation, and system navigation support.
• Attend medical or behavioral health appointments with members as needed.

Crisis Prevention & Intervention

• Provide crisis intervention, de‑escalation, and safety planning.
• Notify supervisor of urgent concerns and respond to walk-in/emergent needs.
• Respond to walk‑in and emergent member needs, as assigned. 
• Participate in triage and care-access support for members who present onsite, virtual, and/or through referral basis

Community‑Based & In‑Home Services

• Travel to members’ residences to provide support, education, and skill‑building, based on medical necessity.
• Transport members safely using agency or personal vehicle, per program guidelines.
•  Conduct outreach and engagement via calls, home visits, and community coordination.

Performs other related duties in accordance with agency growth and changes.

Skills & Requirements

Education:

• Masters or Bachelor’s degree in a healthcare field and no related experience OR;
• Masters or Bachelor’s degree in a non-healthcare related field and 3 months relevant related experience OR;
• Associates’ degree in a healthcare field and 6 months related experience OR;
• Associate’s degree in a non-healthcare field and 1-year related experience OR;
• Certified Medical Assistant and 1-year related experience OR;
• Certified Peer Support Specialist and 1-year years related experience OR;
• High School diploma or General Education Equivalent (GED and 2 years related experience.

Certifications:

• Peer Support Specialist Certification, required.
• Commission Certified Care Manager (CCCM), a plus.

Additional Requirements:

• Valid Arizona Driver’s license, proof of current insurance and willingness to use personal vehicle. Driver’s license is an essential requirement for performing duties for this position.
• Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.

Skills:

• Bilingual a plus.
• Extensive knowledge of community resources.
• Extensive knowledge of behavioral health challenges which include knowledge of the impacts of mental illness, domestic violence, and the dynamics of addictive behavior.
• Familiarity with various ethnic and cultural groups.
• Intermediate to advanced computer skills using MS Office products, Word, Excel, Access, etc., importing/exporting data to/from applications.
• Ability to communicate effectively both orally and in writing

Pay Information:

• Pay Rate: from $18.00/hour 
• Pay Comments: Pay rate based on level of license, education and years of work experience relevant to this position.

"Equal Opportunity Employer Minorities/Women/Veterans/Disabled"