SAFE-T Crisis Advocate
The SAFE-T Crisis Advocate is responsible for providing and coordinating crisis intervention services primarily during standard business hours, but also occasionally after-hours in emergency situations. Position provides hospital advocacy, crisis intervention, and follow up services, information and referrals for anyone seeking sexual assault/abuse support through SACASA’s crisis intervention programs: Sexual Assault Resource Service (SARS) through the Banner University of Arizona Sexual Assault Forensic Exam – Tucson (SAFE-T) program, Crisis Hotline, and Walk-In Services, as applicable.
Essential Duties and Responsibilities
- Provides direct crisis intervention and advocacy to survivors of sexual violence (phone and/or face-to-face):
- Coordinates SARS/SAFE-T calls and responds to hospital, offsite and/or approved University of Arizona locations to provide advocacy, crisis intervention, information, and referral services to recent sexual assault/abuse survivors.
- Coordinates services as needed with other members of the crisis services program to ensure continuity of care.
- Via the crisis hotline and face-to-face, provides crisis intervention, information, referrals, safety planning, immediate coping strategies, and completes mental health referrals for clients wanting therapy.
- Assists with follow-up support services via telephone to crisis clients requesting a follow-up call, as needed.
- Provides ongoing, complex personal advocacy services to ongoing clients via telephone or in person.
- Creates plan of action with clients including coordination with community and university resources.
- Advocates for clients and accompanies clients to appointments, as needed.
- Provides assistance with Victim’s Compensation paperwork.
- Crisis Advocate will gain a baseline understanding of University of Arizona policies and procedures related to sexual and gender based violence (such as Title IX, Clery Act, etc.).
- Provides warm hand off, referral and coordination with UArizona programs as appropriate.
- Works closely with UArizona students and other survivors served through Banner Emergency Services.
- Collaborates with UArizona Advocacy and Support Coordinator to conduct outreach to key stakeholders on and off campus. Outreach will focus on engaging stakeholders in the mission of both entities with an emphasis on SAFE-T Program goals and objectives.
- Attends required meetings and work closely with Director of Office of Advocacy and Support to maintain open communication and meet case needs.
- Will work closely with SAFE-T Program Forensic Coordinator.
- Maintains hospital inventory, as assigned.
- Maintains stocks of clothing, personal hygiene products, emergency 911 phones, paperwork, materials and other advocacy items for exam sites, as assigned.
- Prepares and provides reports as needed to collaborators, regulatory agencies and/or stakeholders.
- Provides staff back-up services on a rotating basis, including occasional after-hours time in support of the On-Call/Relief SARS Crisis Advocates, Supervisors, and English/Spanish/TTY Crisis hotline staff and volunteers.
- Assists in the development of materials for survivors and resource manuals for team members.
- Participates in outreach, education and engagement events to promote SACASA services and support for sexual assault survivors.
- Must be able to safely and effectively monitor client activities, with or without a reasonable accommodation.
- Performs other related duties in accordance with agency growth and changes.
Skills / Requirements
- High school or equivalent required OR;
- Bachelor’s degree in a health care, psychology or other related field.
- High School or equivalent – Minimum 2 years’ experience working in the health care, psychology or other related, preferably providing crisis intervention.
- Bachelors - Minimum 1 year experience working in the behavioral health/mental health field, preferably providing crisis intervention.
- First Aid
- Arizona Department of Public Safety Fingerprint Clearance
- Valid Arizona Driver’s license, proof of current insurance and willingness to use personal vehicle. Driver’s license is an essential requirement for performing duties for this position.
- Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
- Must be able to provide own transportation to and from relevant organizations/agencies.
- Bilingual a plus.
- Extensive knowledge of community resources.
- Extensive knowledge of behavioral health challenges which include knowledge of the impacts of mental illness, domestic violence, and the dynamics of addictive behavior.
- Familiarity with various ethnic and cultural groups.
- Intermediate to advanced computer skills using MS Office products, Word, Excel, Access, etc., importing/exporting data to/from applications.
- Ability to communicate effectively both orally and in writing.