Job Description

Assists staff with all aspects of re-engagement and outreach to members without contact within CODAC and funder database system. Outreach staff demonstrate excellent motivational, clinical and customer service skills.

Essential Duties and Responsibilities

  • Maintains relationship with payors to ensure data accuracy for closure process.
  • Maintains internal closure log for all sites to ensure a successful closure process.
  • Tracks requested, follow up attempts and receipt of medical information from Primary Care Physicians.
  • Prepares, tracks, and maintains reports to provide pertinent data, using indicated documentation.
  • Verifies data report accuracy and integrity and upholds confidentiality of protected health care information.
  • Assists in reconnecting members with services who have not had outreach for an extended period of time.
  • Complete and updates appropriate clinical documentation to ensure an updated record.
  • Schedules and links members to appropriate appointments and future services within the organization.
  • Coordinates with IS on design, development, and execution of complex queries to pull data from CODAC systems.
  • Coordinate project-based work.
  • Communicates with stakeholders, members, and participants, staff, and the public in a manner that reflects positively on the agency.
  • Works with all levels of internal staff to address system discrepancies.
  • Assists in all aspects of roster reconciliation for members pending closure.
  • Returns all inquiry calls within 24 hours excluding weekends and holidays.
  • Performs other related duties in accordance with agency growth and changes.

Skills / Requirements

Education and Experience

  • Masters or Bachelor’s degree in a non-healthcare related field and 6 months relevant related experience OR;
  • Associates’ degree in a healthcare field and 6 months related experience OR;
  • Associate’s degree in a non-healthcare field and 1-year related experience OR;
  • Certified Medical Assistant and 1-year related experience OR;
  • Certified Peer Support Specialist and 1-year years related experience OR;
  • High School diploma or General Education Equivalent (GED and 2 years related experience

Additional Requirements

  • Valid Arizona Driver’s license, proof of current insurance and willingness to use personal vehicle. 
  • Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
  • Interest and commitment to helping members in crisis from varied social-economic backgrounds

Application Instructions

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