Job Description


Provides medical and office support services to Behavioral Health Medical Professionals (BHMP) and nurses within the CODAC clinical setting.

 Essential Duties and Responsibilities

  • Coordinates the delivery of integrated care services to members, in collaboration with clinical and other staff to address the member’s needs.
  • Performs integrated healthcare assessment and annual assessment updates.
  • Assists in development, implementation, and revision of integrated service plans; assures that services provided are specified in the integrated service plan and monitors progress toward treatment goals, crisis plans and coordinating of adult recovery teams.
  • Assist and support members to follow through on prescribed medical interventions and diagnostic testing.
  • Inform and educate members regarding the meaning and implications of test results and prescribed interventions, as per clinic protocol.
  • Assesses and addresses barriers to health.
  • Assists with initiation, researched, completes and faxes of communication documents as directed by BHMP, PCP, or RN (i.e. Prior Authorizations, PCP Coordination and Disability Forms, etc.).
  • Takes vital signs of members.
  • Assist in COVID-19/TB protocols and testing requirements.
  • Administers injections as directed/order by BHMP or PCP.
  • Reviews and updates current medication list with any current medications.
  • Screen for any changes in diagnosis or medications since last appointment.
  • Obtains Urine Drug Screen samples from members, when appropriate.
  • Returns phone messages from members, when asked to do so by the BHMP, PCP or RN.
  • Reviews next day appointment charts to determine needed chart updates.
  • Performs various office duties, such as shredding documents, filing, and sorting mail, lab reports, faxes from pharmacies, etc.
  • Assures all referrals to specialty medical and behavioral health providers are completed including referrals to internal CODAC programs.
  • Assures follow up on all laboratory testing order to assure results are entered into the electronic health record
  • Provides case management, health promotion and other necessary services to support member recovery
  • Completes necessary charting and record keeping in accordance with agency and funding source requirements.
  • Assist and educates members with self-administration of medication (med boxes).
  • Performs other related activities in accordance with agency growth and changes

Skills / Requirements

Qualifications at Hire


  • Graduate of accredited Certified Medical Assistant program


  • One (1) year experience At least 1 year experience working in a clinical setting, skills in office duties, customer service, insurance and billing, and patient care.


  • Must attain “Certified Clinical Medical Assistant (CCMA) or Registered Clinical Medical Assistant” certification within one (1) year of employment through National Healthcareer Association or other certification body.

Additional Requirements:

  • Valid Arizona Drivers license, proof of current insurance and willingness to use personal vehicle.
  • Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
  • Familiar with and adheres to medical assistant scope of practice


  • Bilingual a plus.
  • Extensive knowledge of community resources.
  • Extensive knowledge of behavioral health challenges which include knowledge of the impacts of mental illness, domestic violence, and the dynamics of addictive behavior.
  • Familiarity with various ethnic and cultural groups.
  • Intermediate to advanced computer skills using MS Office products, Word, Excel, Access, etc., importing/exporting data to/from applications.
  • Ability to communicate effectively both orally and in writing

Application Instructions

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