Job Description


Provides medical and office support services to Behavioral Health Medical Professionals (BHMP), Primary Care Providers and nurses within the CODAC clinical setting.

Essential Duties and Responsibilities

  1. Coordinates the delivery of integrated care services to members, in collaboration with clinical and other staff to address the members needs.
  2. Performs integrated healthcare assessment and annual assessment updates.
  3. Assists in development, implementation, and revision of integrated service plans; assures that services provided are specified in the integrated service plan and monitors progress toward treatment goals, crisis plans and coordinating of adult recovery teams.
  4. Assist and support members to follow through on prescribed medical interventions and diagnostic testing.
  5. Inform and educate members regarding the meaning and implications of test results and prescribed interventions, as per clinic protocol.
  6. Assesses and addresses barriers to health.
  7. Assists with initiation, researched, completes and faxes of communication documents as directed by BHMP, PCP, or RN (i.e. Prior Authorizations, PCP Coordination and Disability Forms, etc.).
  8. Takes vital signs of members.
  9. Assist in COVID-19/TB protocols and testing requirements.
  10. Administers injections as directed/order by BHMP or PCP.
  11. Reviews and updates current medication list with any current medications.
  12. Screen for any changes in diagnosis or medications since last appointment.
  13. Obtains Urine Drug Screen samples from members, when appropriate.
  14. Returns phone messages from members, when asked to do so by the BHMP, PCP or RN.
  15. Reviews next day appointment charts to determine needed chart updates.
  16. Performs various office duties, such as shredding documents, filing, and sorting mail, lab reports, faxes from pharmacies, etc.
  17. Assures all referrals to specialty medical and behavioral health providers are completed including referrals to internal CODAC programs.
  18. Assures follow up on all laboratory testing order to assure results are entered into the electronic health record
  19. Provides case management, health promotion and other necessary services to support member recovery
  20. Completes necessary charting and record keeping in accordance with agency and funding source requirements.
  21. Assist and educates members with self-administration of medication (med boxes).
  22. Performs other related activities in accordance with agency growth and changes.

Skills / Requirements


  • Graduate of accredited Certified Medical Assistant program


  • One (1) year experience At least 1 year experience working in a clinical setting, skills in office duties, customer service, insurance and billing, and patient care.


  • Must attain Certified Clinical Medical Assistant (CCMA) or Registered Clinical Medical Assistant certification within one (1) year of employment through National Healthcareer Association or other certification body.

Additional Requirements:

  • Valid Arizona Drivers license, proof of current insurance and willingness to use personal vehicle.
  • Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
  • Familiar with and adheres to medical assistant scope of practice


  • Bilingual a plus.
  • Extensive knowledge of community resources.
  • Extensive knowledge of behavioral health challenges which include knowledge of the impacts of mental illness, domestic violence, and the dynamics of addictive behavior.
  • Familiarity with various ethnic and cultural groups.
  • Intermediate to advanced computer skills using MS Office products, Word, Excel, Access, etc., importing/exporting data to/from applications.
  • Ability to communicate effectively both orally and in writing

Application Instructions

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